- A user reports that they walked away from
their laptop for 30 minutes and when they came back the screen was very
dim. The user tried moving the mouse and increasing the brightness
setting, but neither worked. Which of the following should the technician
do FIRST?
A. Plug in an external monitor to test the video card.
B. Run a check disk scan to verify there is no
corruption.
C. Check if the laptop is now on battery power.
D. Have the LCD screen replaced with a known good
screen.
Answer: C
2.Which of the following BEST describes a situation that would require
STP cable?
A. Installation in an area with low EMI
B. Installation in an area with high EMI
C. Installation in an air handling space
D. Installation in an area with high humidity
Answer: B
3. Which of the following will allow the use of BitLocker if the
computer does not have a TPM chip?
A. External hard drive
B. SCSI hard drive
C. USB key
D. CD-ROM drive
Answer: C
4. A customer reports that their computer is displaying ‘operating
system not found’ while booting. The technician confirms that the computer
booted fine the previous day and that no devices were added. The technician
also confirms that no software changes were made to the system from the
previous day. Which of the following is the problem?
A. The network cable is unplugged.
B. A diskette was placed in the disk drive.
C. The keyboard is unplugged.
D. The system has been infected with spyware.
Answer: B
5. A new video card requires a 600 watt power supply. The power supply
should have how many pins on the main cable?
A. 12
B. 20
C. 24
D. 26
Answer: C
6. Corrupt Windows XP system files are keeping a PC from booting. Which
of the following is the BEST option to resolve this issue?
A. Automated System Recovery
B. Emergency Repair Disk
C. Recovery Console
D. NT Repair Disk
Answer: C
7. A technician installs a new graphics card in a computer and upon booting
up nothing happens. The technician puts the old graphics card back into the
computer and the computer boots up normally. Which of the following would be
the BEST source of information to solve the problem? (Select TWO).
A. Chat room discussion online
B. Installation manual
C. Ask another technician
D. Manufacturer's website
E. OS forum online
Answer: B,D
8. Which of the following identifies a wireless network's name?
A. NetBIOS
B. MAC
C. SSID
D. Node ID
Answer: C
9. Which of the following attributes is set when a file is ready to be
backed up?
A. a
B. h
C. r
D. s
Answer: A
10. Which of the following connector types is used for a 100BaseT network?
A. RJ-12
B. RJ-11
C. RJ-14
D. RJ-45
Answer: D
11. A technician is in charge of migrating Windows XP users over to new
Windows Vista workstations. Which of the following tools would allow the
technician to accomplish this in an automated process?
A. User Account Control applet
B. User State Migration tool
C. Windows Automated Installation kit
D. Windows Powershell
Answer: B
12. Which of the following utilities can an administrator use to manage
hardware, software, and network components?
A. Device Manager
B. MSINFO32
C. MMC
D. MSCONFIG
Answer: C
13. Which of the following is used to process BitLocker full drive
encryption?
A. Multi-Core Processor
B. SATA
C. BIOS Password
D. TPM
Answer: D
14. Which of the following is the MAXIMUM number of devices connected per
IEEE1394 controller?
A. 4
B. 63
C. 64
D. 128
Answer: B
15. Which of the following wireless types has the potential to provide
the GREATEST bandwidth?
A. 802.11a
B. 802.11b
C. 802.11g
D. 802.11n
Answer: D
16. Which of the following devices is considered a solid state storage
device?
A. Flash drive
B. Tape drive
C. Blu-Ray
D. S-Video
Answer: D
17. Which of the following is placed FIRST on top of the processor to
aid in the cooling process?
A. Fan
B. Mounting bracket
C. Thermal compound
D. Heatsink
Answer: C
18. Which of the following is the FIRST step in the troubleshooting theory?
A. Establish a plan of action to resolve the problem
and implement the solution.
B. Establish a theory of probable cause.
C. Identify the problem.
D. Verify full system functionality and if applicable
implement preventative measures.
Answer: C
19. Which of the following storage types has no movable parts?
A. DVD-RW
B. Flash
C. Tape
D. IDE hard drive
Answer: B
20. Which of the following utilities will a technician use to find out system
information, drivers, running
print jobs, and Internet setting all from one location?
A. MSINFO32
B. REGEDIT
C. Device Manager
D. MSCONFIG
Answer: A
21. Which of the following interfaces does a sound card use?
A. PCI
B. SATA
C. SCSI
D. AGP
Answer: A
22. Which of the following would MOST likely be used to aid a technician in
the removal of spyware?
A. ASR
B. Safe Mode
C. Restore Point
D. Recovery Console
Answer: B
23. A technician is installing a new small form factor motherboard. Which of
the following form factors
is the technician MOST likely installing?
A. Micro ATX
B. NLX
C. ATX
D. BTX
Answer: A
24. Which of the following maintenance utilities is used to reorganize files
on a hard drive?
A. SCANDISK
B. DEFRAG
C. CHKDSK
D. Disk Cleanup
Answer: B
25. Which of the following is the number of devices
that can be daisy-chained to an IEEE 1394 port?
A. 7
B. 15
C. 63
D. 127
Answer: C
26. Which of the following would a technician use to install a
manufacturer's image on a notebook?
(Select TWO).
A. Recovery CD
B. System Restore Utility
C. Access a recent data backup
D. Utilize the Recovery Agent feature
E. Factory recovery partition
Answer: A,E
27. Which of the following ports is the default for HTTP?
A. 21
B. 25
C. 80
D. 10
Answer: C
28. Which of the following printer types usually requires special print
media?
A. Thermal
B. Laser
C. Inkjet
D. Impact
Answer: A
29. A laptop with an integrated 802.11b/g card is unable to connect to any
wireless networks. The
laptop was previously able to connect to wireless networks. Which of the
following is MOST likely
the cause of this issue?
A. The wireless card is disabled in BIOS.
B. The wireless card drivers are not installed.
C. The wireless hardware switch is turned off.
D. The wireless card firmware requires an update.
Answer: C
30. A customer has asked a technician to install aversion of Windows 7
that will allow for BitLocker
functionality. Which of the following editions should the technician
install?
A. Home Premium
B. Enterprise
C. Professional
D. Starter
Answer: B
31. A 2.5 inch (6.4cm) external hard drive is MOST likely to use which
of the following power supplies?
A. USB
B. BTX
C. FireWire
D. ATX
Answer: A
32. Which of the following is useful as a FIRST step when
troubleshooting issues of a laptop not powering on?
A. Verify backlight functionality and pixilation
B. Plug in external monitor
C. Remove unneeded peripherals
D. Verity AC adapter LED's
Answer: D
33. NTFS is required to install which client OS?
A. Windows Vista
B. Windows 2000
C. Windows 7
D. Windows XP
Answer: C
34. Which of the following utilities backs up the Windows configuration once
a day?
A. Dr. Watson
B. System Restore
C. DirectX Diagnostic Tool
D. File Signature Verification Utility
Answer: B
35. A characteristic of a laptops CPU is the ability to:
A. reduce power usage to the laptops video chip set.
B. increase the life of the LCD panel.
C. throttle power usage when the laptop is using the battery.
D. increase signal coverage for WiFi applications.
Answer: C
36. Which of the following interfaces allows for the fastest video
transfer rate?
A. SCSI II
B. IEEE 802.11g
C. Bluetooth
D. IEEE 1394/Firewire
Answer: D
37. In Windows XP, the System Restore feature is used to take a snapshot
of:
A. ausers document files in case the document files need to be restored
later.
B. the computers operating system in case the operating system needs to
be re-installed.
C. the program files in case the program files need to be restored
later.
D. a computers settings in case the settings need to be restored later.
Answer: D
38. After testing the power supply on a non-functioning computer with a
load, a technician determines
that the +5V rail on the power supply is outputting 2.2 Volts. The
technician should:
A. replace the power supply.
B. replace the CMOS battery.
C. check the power management settings in the BIOS.
D. test the internal components of the power supply.
Answer: A
39. The recommended memory requirement when installing Windows XP is:
A. 128 MB.
B. 32 MB.
C. 64 MB.
D. 256 MB.
Answer: A
40. Pentium 4 based processors require which of the following types of
memory module?
A. SIMM
B. SoDIMM
C. RIMM
D. DIMM
Answer: D
41. A printer that is directly connected to a computer has stopped
printing documents. The user
observes that there are several documents waiting to print. Which of the
following services could
be stopped to clear the print queue and return the printer back to a
normal status?
A. Task Manager
B. Event Viewer
C. Systray
D. Print Spooler
Answer: D
42. Which of the following power modes for a laptop copies system data
to the hard drive, before
completely turning off?
A. Suspend
B. Standby
C. Log off
D. Hibernate
Answer: D
43. A previously functional keyboard has now stopped working. Which of
the following actions should
a technician take FIRST?
A. Clean the PS/2 connector on the keyboard.
B. Replace the keyboard.
C. Clean the keyboard with compressed air.
D. Check the PS/2 connection to the motherboard.
Answer: D
44. A technician is asked to upgrade a computer with a faster network card.
The existing network card
is built in, and a PCI slot is available for the replacement. The new
network card is placed into the
PCI slot. Which of the following should be the next step for the
technician to take?
A. Update the operating system with the latest patch
B. Confirm availability of new network card drivers
C. Flash the BIOS
D. Remove the built-in network card
Answer: B
45. Which of the following is the way to determine pin
one on a ribbon cable?
A. Pin one is on the non-colored side of the ribbon
cable.
B. Pin one is on the corner that is angled on the
connector.
C. Pin one is labeled with the number 1, on the
cable.
D. Pin one is on the colored side of the ribbon cable.
Answer: D
46. Operating the CPU at a speed higher than the manufacturers rating in
order to gain increased
performance is called:
A. throttling.
B. overrating.
C. overheating.
D. overclocking.
Answer: D
47. A computer reports a SMART error on startup. This is MOST likely
caused by a failure of the:
A. sound card.
B. hard drive.
C. network card.
D. CD-ROM drive.
Answer: B
48. High-speed peripherals that are inserted and removed at any time
while the machine is powered
on are called:
A. on the fly.
B. hot-swappable.
C. hot-removable.
D. hot-pluggable.
Answer: B
49. A user can no longer access some files on the hard drive. Which of
the following actions should be
taken to resolve this problem?
A. Format and completely reload the computer.
B. Verify file permissions on the hard drive.
C. Delete and re-create the user.
D. Reboot the computer and log back on.
Answer: B
50. Which of the following cable types will allow the longest distance
without using a repeater?
A. CAT6 UTP
B. UTP
C. multi mode fiber
D. single mode fiber
Answer: D
51. Which of the following BEST describes Windows XP Standby mode?
A. Copies an image of whatever is in memory at the moment to a file on
the disk and if the
computer loses power, data will be saved.
B. Copies an image of whatever is in memory at the moment to a file on
the disk and if the
computer loses power, data will be lost.
C. Keeps the contents of memory intact by providing a tiny amount of
power to the system and if
the computer loses power, data will be lost.
D. Keeps the contents of memory intact by providing a tiny amount of
power to the system and if
the computer loses power, data will be saved.
Answer: C
52. Once a technician installs a new hard drive in a computer, which of the
following would be the next
step to allow the operating system to utilize the new drive?
A. Call the computer's manufacturer.
B. Copy files to the hard drive.
C. Partition and format the hard drive.
D. Reboot the computer.
Answer: C
53. Which of the following types of power supply typically comes with a
pass-through power connector
intended to power a monitor?
A. Mini ATX
B. AT
C. ATX
D. Micro ATX
Answer: B
54. Which of the following are required to configure a Windows PC to connect
to the Internet? (Select
TWO).
A. Client for Microsoft network
B. File and printer sharing
C. Appletalk Protocol
D. TCP/IP Protocol
E. NetBIOS
Answer: A,D
55. The technology used to monitor hard drives for potential failure is
called:
A. UDMA.
B. PIO.
C. SMART.
D. ATA1.
Answer: C
56. A small office/home office (SOHO) is considering upgrading to
Windows XP. Which of the
following security features are included in Windows XP Professional and
not included with
Windows XP Home? (Select TWO).
A. Domain account support
B. Allowing up to 5 users to access shared files
C. Windows Firewall
D. Windows Defender
E. Encrypted File System
Answer: A,E
57. When installing a second hard drive for storage on the same channel,
which of the following are
the proper jumper settings?
A. First hard drive Slave, Second hard drive Master
B. First hard drive Master, Second hard drive Slave
C. Second hard drive Master, First hard drive Master
D. Second hard drive Slave, First hard drive Slave
Answer: B
58. What number of pins will you find on a SVGA connection?
A. 25 pins
B. 9 pins
C. 20 pins
D. 15 pins
Answer: D
59Which of the following is the Color-Code used for the keyboard Port on a
new PC that uses a mini-
DIN 6 Connector?
A. Pink
B. Blue
C. Green
D. Purple
Answer: D
60A female DB-25 connector is commonly used for which of the following
applications?
A. A parallel cable.
B. A SCSI connector.
C. A parallel port.
D. An EGA/CGA video port.
E. A VGA/SVGA video adapter.
Answer: C
61Why would you recommend wireless IEEE 802.11g and not wireless IEE
802.11b?
A. Wireless IEEE 802.11b is not supported by Windows XP Service Pack 2.
B. Wireless 802.11g has less interference.
C. Wireless 802.11g moves data at a faster rate.
D. Wireless 802.11g has a greater distance range over wish it can be
applied.
Answer: C
62What is the maximum number of peripherals that may be connected to a
system via a USB port?
A. 7
B. 15
C. 127
D. 130
Answer: C
63When installing a new CPU, what is applied directly to the CPU?
A. Cooling liquid.
B. Thermal compound.
C. A heat sink.
D. A fan.
Answer: B
64While installing an IDE device, you find that the cable to connect the
IDE device is not keyed.
Which of the following should you do? (Select all that apply.)
A. Locate the red stripe on the cable, and connect to the device with
the red stripe lining up to pin
#1.
B. Attach cable any way that fits.
C. If there is also no red stripe, Locate the blue stripe on the cable,
and connect to the device with
the blue stripe lining up to pin #1.
D. Purchase a new cable.
Answer: A,C
65Which of the following is a task that you have to perform when
installing SCSI devices?
A. Set the jumpers for master/slave.
B. Perform a low-level format the SCSI drive
C. Assign each SCSI device a unique ID number.
D. Set the drive type in the CMOS setup.
Answer: C
66Which of the following gives the proper sequence for installing master
and slave IDE drives?
A. Mount the drive in the carrier, connect the cable to the drive,
install the drive in the computer,
and configure the drive
B. Mount the drives in the carrier, connect the 40-pin cable to the
drives, set the drive at the end of
the cable to master, set the drive in the middle of the cable to slave,
install the drives in the
computer, and configure the drives.
C. Mount the drive in the carrier, connect the master drive after the
twist in the cable, connect the
slave drive before the twist in the cable, install the drives in the
computer, and configure the
drives.
D. None of the above.
Answer: B
67Why should a technician that is working with a computers hardware wear
an anti-static wrist strap?
A. The wrist strap will protect your hands from burn injury caused
tobuilt up static electricity.
B. The wrist strap will prevent computer components from being damaged
by static electricity.
C. The wrist strap will protect you from getting an electrical shock
caused by static electricity.
D. The wrist strap will prevent degaussing of the hard drive.
Answer: B
68On which physical part of a hard drive is the data stored?
A. Platters.
B. Actuator.
C. Sector.
D. Cylinder.
Answer: A
69Provide the reasons why a computer may run slowly. (Choose THREE.)
A. Not enough random access memory (RAM).
B. Too many USB devices attached.
C. Spyware and viruses.
D. Excessive virtual memory.
E. Running obsolete services.
F. Improperly configured CD-ROM drive
Answer: A,C,E
70Your Windows XP operating system became unstable after you installed a
device driver and did
not stabilize after you rebooted the computer with the Last Known Good
Configuration. What is the
reason for the computer behaving in this manner?
A. The Last Known Good Configuration boot will only work for hardware
changes and not software
changes that have been made.
B. The System Restore application should have been used to save the
system's registry prior to
the installation of the device driver.
C. The Last Known Good Configuration was unable to find a valid Restore
Point because the
System Restore was not run prior to the installation of the device
driver.
D. The system's registry is overwritten after every successful login and
the settings on the initial
install were thus overwritten after the first reboot and login.
Answer: D
71Which of the following two questions you would ask a customer first when
he reports a blank
monitor? (Select TWO.)
A. Is the monitor switched on?
B. Did you check the color settings?
C. Have you checked whether the contrast or brightness is turned down?
D. What type of computer do you have?
Answer: A,C
72After booting up your new computer, you observe that the USB mouse is
not working. Further
investigation reveals that nothing connected to the USB ports is
working. Which of the following
should you try FIRST?
A. Check the computer to verify that the jumper settings for USB are
correct.
B. Buy new USB wires and test USB functionality.
C. Check the BIOS to verify that USB functionality is enabled.
D. Connect the USB devices to a different computer to test the devices.
Answer: C
73Which of the following components on the motherboard usually house the
IDE connectors?
A. PCI bus.
B. North Bridge.
C. ISA bus.
D. South Bridge.
Answer: D
74What is the minimum number of hard drives required for RAID level 0?
A. 1
B. 2
C. 3
D. 4
Answer: B
75What is the maximum data transfer rate that USB 2.0 offers?
A. 512 Mbps
B. 480 Mbps
C. 100 Mbps
D. 128 Mbps
Answer: B
76The maximum number of IDE devices which can be installed in an ATX
computer is ______.
A. 1
B. 2
C. 3
D. 4
Answer: D
77Which of the following is a passive device that protects electrical
components from spikes in the
power line?
A. A power conditioner.
B. A surge protector.
C. A generator.
D. An Uninterruptible Power Supply (UPS).
Answer: B
78Which type of current is fed from the wall outlet to the computer when
you turn a computer on?
A. Neutral current
B. Direct current
C. Alternating current
D. Low voltage current
Answer: C
79What is a PC Card also known as?
A. A PC Bus card.
B. A smart card.
C. PCMCIA.
D. A PCI adapter.
Answer: C
80A customer complains that after the memory on his laptop was upgraded
from 512 MB to 1024 MB
of RAM, his laptop reports that only 768 MB of RAM is installed. What is
the MOST probable
cause of this?
A. The operating system does not support more than 768 MB of RAM.
B. The RAM module is not seated properly.
C. The technician installed the wrong RAM module.
D. The laptop is equipped with an onboard video adapter that uses shared
video memory.
Answer: D
81A Certkiller .com technician must convert a FAT32 volume to NTFS without
loosing any data on
the drive. Which of the following commands should the technician use?
A. CHKDSK
B. CONVERT
C. FORMAT
D. DEFRAG
Answer: B
82Which of the following tools can be used to correct corrupt file
problems or disk errors?
A. REGEDIT
B. ATTRIB
C. SCANDISK
D. FDISK
Answer: C
83A Certkiller .com user wants to stop certain applications from running
automatically when his
Windows XP computer a starts. Which of the following utilities can he
user?
A. MSCONFIG.EXE
B. CONFIG.EXE
C. REGEDIT.EXE
D. SYSEDIT.EXE
Answer: A
84You need to delete unused files on a Windows XP computer in order to
free up extra hard drive
space. Which utility should you use?
A. Disk Cleanup
B. DEL
C. SCANDISK
D. Disk Defragmenter
Answer: A
85A Certkiller .com technician needs to configure and manage partitions on
hard disk from the
Recovery Console. Which of the following commands should the technician
use?
A. Diskpart
B. Fixboot
C. Fixmbr
D. None of the above
Answer: A
86Which type of issue does the "A device in SYSTEM.INI cannot be
found" error message pertain
to?
A. System files issue.
B. Configuration files issue.
C. Swap files issue.
D. All of the above.
Answer: B
87If you receive the "Non-system disk or disk error" error
message, what issue should you start
troubleshooting for?
A. A missing operating system where the computer failed to locate a boot
sector with an operating
system installed.
B. A memory size error.
C. A missing or malfunctioning keyboard.
D. None of the above
Answer: A
88Which of the following types of printers use a drum?
A. Ink jet printers
B. Laser printers
C. Dot Matrix printers
D. Bubble jet printers
Answer: B
89A ______ cables is used to connect a printer to the parallel port of a
computer.
A. IEEE 1284
B. RS-232C
C. IEEE 802.11
D. IEEE 1394
Answer: A
90Certkiller .com has a printer that is attached to a Windows 2000
computer. The spooler service on
the computer has stopped. What command should the Certkiller .com
technician issue to restart
the spooler service from the command line?
A. spooler service restart
B. net spooler restart
C. restart service
D. spooler restart
Answer: B
91The prints from a Certkiller .com laser printer appear smudged image and
rubs off easily. Which of
the following is the MOST probable cause of this problem? What problem
can be cause by the
fusing assembly?
A. The pickup assembly is worn.
B. The fusing assembly is faulty.
C. The wrong paper is being used.
D. The erasure lamp is faulty.
Answer: B
92The Certkiller .com technician has replaced the toner cartridge on a
laser printer that was
producing faded prints. However, the print quality does not improve.
What is the MOST likely the
cause of this problem?
A. The laser scanner is faulty.
B. The EP drum is not fully discharging.
C. The transfer corona is faulty.
D. The power supply is faulty.
Answer: C
93Which of the following would not be an advantage of the NTFS file system
over the
FAT32 file system?
A. more file formats.
B. larger file sizes.
C. file encryption.
D. larger volumes.
Answer: A
94Fault tolerance is provided by the following RAID disk arrays (Select
TWO).
A. RAID 0
B. RAID 5
C. RAID 1
D. RAID 3
E. RAID 4
Answer: B,C
95You are working as a technician at Certkiller .com. You are
troubleshooting a computer, that
during the POST (power-on self test) makes several beeps and then
stalls. Which of the following
components would most probably be the cause of the problem?
A. hard drive
B. memory
C. power supply
D. sound card
Answer: B
96You are working as a technician at Certkiller .com. A user calls and
asks for help with his
workstation. The computer is running Windows XP Professional and seems
to have become
unstable lately. Which of the following should be used to check the
operating system integrity?
A. SFC /SCANNOW
B. Dr. Watson
C. SFC /SCAN
D. SFC /
Answer: A
97You are working as a senior technician at Certkiller .com. You have been
preparing a master
computer that you will duplicate to the other computers in the economics
department. Which of the
following can be used to prepare a disk image for duplication?
A. sysprep
B. xcopy
C. shadow copy
D. mmc
Answer: A
98You are working as a Technician at Certkiller .com. You have just
installed an additional 300GB
hard drive in a computer. The system hard drive is configured with NTFS
and the new data hard
drive came configured with FAT32. Which of the following statements are
true? (Select TWO).
A. The cluster size is smaller and storage is more efficient on the
system drive.
B. The cluster size is larger and storage is more efficient on the
system drive.
C. Files on the system drive can be secured.
D. Larger logical drives can be made on the data drive.
Answer: A,C
99You are working as a technician at Certkiller .com. All computers at
Certkiller .com uses hard disks
formatted with NTFS. You have been asked to investigate if it is
possible to track and control the
amount disk space used in the computer in the research department. Which
of the following tools
could you use in order to accomplish this?
A. Disk Cleanup
B. Disk Dump
C. Disk Quotas
D. Disk Defragmenter
Answer: C
100You are a technician at Certkiller .com. You have been called to a user,
who works from home, in
order to help her with an ADSL connection. What is the FIRST thing you
should do when you
arrive on-site?
A. ask the user if you can install an upgraded firmware to improve
performance.
B. ask is the user has a clue about what the problem might be.
C. ask whether the user is ready to work on the problem.
D. swap the faulty ADSL modem with a known-good modem.
Answer: C
101A customer requires a shock resistant mass storage device in their PC. Which
of the following
drives should the technician install?
A. Hard disk
B. Solid state
C. Floppy
D. Tape
Answer: B
102After powering on a workstation, an intrusion alert is displayed
indicating that the case has been
opened. How would a technician reset the alert?
A. Change the setting in the registry
B. Change the setting in the BIOS
C. Change the setting in the DOS startup files
D. Change the setting in the Control Panel
Answer: B
103A technician plugs a USB device into the computer. The system tray displays
a message that
reports the device is installed, but may not work properly. Which of the
following is the MOST likely
cause of the message?
A. The device needs a firmware update.
B. The device needs an updated driver installed.
C. The plugged in device is too slow for the USB port
speed.
D. The device is incompatible with the installed
version of Windows.
Answer: B
104A technician wants to setup hardware RAID 5 for a Windows 7 computer to
prevent data loss. In
which of the following locations would the technician MOST likely change
the setting?
A. Disk Manager
B. Device Manager
C. Windows Boot DVD
D. The BIOS
Answer: D
105Which of the following will fix a laptop with dark irregular lines that
run the width of the display in all
video modes?
A. Perform a System Restore
B. Replace the video capture card
C. Change the resolution to 800 x 600
D. Replace the LCD
Answer: D
106A user powers up their desktop PC, and instead of booting up normally,
the user is taken into the
BIOS setup. Which of the following is the MOST likely problem?
A. The MBR is corrupt
B. NTLDR cannot be found by the system
C. A faulty CMOS battery
D. The BIOS requires a firmware update
Answer: C
107A user is working in a small office home office (SOHO), running Windows
XP, and cannot connect
to the Internet. The office uses a router that is setup as a DHCP
server. The technician types
IPCONFIG in the command prompt, the following appears:
IP address 0.0.0.0
Gateway 0.0.0.0
Subnet Mask 0.0.0.0
DNS 0.0.0.0
Which of the following should the technician check FIRST?
A. Network adapter drivers
B. Router settings
C. Network cable
D. Firewall
Answer: C
108A customer wants to have a technician increase the amount of RAM in the
laptop. Which of the
following should the technician do FIRST before adding more memory?
A. Check for available hard drive space
B. Check the laptop documentation
C. Open the case to check for an available slot
D. Check the operating system on the computer
Answer: B
109A user is cleaning up their temporary Internet files and is concerned
about the number of cookies
discovered. Which of the following is a correct statement about cookies?
A. Cookies are spyware.
B. Cookies are not always malicious.
C. Cookies cannot be removed.
D. Cookies should be disabled at all times.
Answer: B
110Which of the following commands would be used to move the working
directory from C:\ to
C:\Windows?
A. CD
B. RD
C. MD
D. SFC
Answer: A
110Which of the following commands will make exact duplicates of files and
directory trees?
A. TREE
B. COPY
C. XCOPY
D. DISKCOPY
Answer: C
111A user has reported they cannot access the wireless network. The network
technician checks the
laptop and cannot view the wireless adapter settings. Which of the
following should the technician
do to connect the user to the wireless network?
A. Enable the network card
B. Enable WPA2 encryption on the WAP
C. Change the WAP to support 802.11n
D. Set the Default Gateway to 169.254.1.1
Answer: A
112A new web-based application is not working properly because it is unable
to connect to certain
external sites after it was installed within the internal corporate
network. Which of the following will
need to be configured to help troubleshoot this issue?
A. Firewall port settings
B. Mail protocol settings
C. DNS settings
D. FTP settings
Answer: A
113Windows 7 has notified a user that it has blocked access to the
following address in Internet
Explorer: ftp://ftp.microsoft.com:21. Which of the following Windows
features should the technician
check to ensure that there is not an explicit rule disallowing access to
this location?
A. Windows Bitlocker
B. Windows BranchCache
C. Windows User Account Control
D. Windows Firewall
Answer: D
114A technician is backing up a 10GB hard drive to an external drive. The
PC reports the transfer time
will be two hours. Which of the following ports is the drive MOST likely
connected to?
A. USB 1.1
B. Firewire 100
C. USB 3.0
D. eSATA
Answer: A
115A system had been infected with a virus. After the virus was removed it
returned a few days later
even though the system had not been connected to a network or external
media. Which of the
following should be done to remove the virus more permanently?
A. Enable last known good configuration.
B. Disable system restore and clean the PC.
C. Remove all spyware prior to a virus scan.
D. Run the virus scanner with heuristics.
Answer: B
116A user states that their laptop is slow and they would like to increase
the memory. Which of the
following memory modules should a technician install?
A. 2GB SDRAM RIMM
B. 2GB SDRAM SODIMM
C. 4GB DDR DIMM
D. 4GB RAMBUS DIMM
Answer: B
117Whenever a user tries to print a specially formatted document, it prints
but strips the text and has
incorrect spacing. Which of the following issues is the most likely
cause?
A. The wrong size paper is being used
B. The printer is not on the network
C. The print spooler service is not running
D. The wrong printer drivers are installed
Answer: D
118Upon starting a computer, the CHKDSK utility always runs before the
operating system loads.
Which of the following components should the technician check in order
to more closely diagnose
the problem?
A. Power supply and cables
B. Processor and BIOS settings
C. Hard drive and connecting cables
D. USB controller and FireWire connector
Answer: C
119A technician is tasked with replacing the processor and cooling fan in a
laptop computer. Which of
the following procedures will help the technician complete the task
efficiently?
A. Place all of the screws together in one container
so they do not get lost.
B. Place the screws for each disassembly step together
in an organizer.
C. Tag each screw hole with a different color coded
tag.
D. Throw away the existing screws and replace them
with new screws.
Answer: B
120During startup an error message “One or more services failed to start”
appears. Which of the
following methods can be used to examine the status of the services
running on the computer?
(Select TWO).
A. Click on Start > Control Panel > System
B. Right click on My Computer and select Properties
from the context menu
C. Click on Start > Control Panel >
Administrative Tools
D. Right click on the Desktop and select Properties
from the context menu
E. Right click on My Computer and select Manage from
the context menu
Answer: C,E
121Which of the following operating systems supports full BitLocker
functionality?
A. Windows XP
B. Windows 7 Professional
C. Windows Vista Home
D. Windows 7 Enterprise
Answer: D
122A user has a laptop that they need to get ready for an outdoor
presentation. The user is concerned
that the laptop will turn off the screen or go into standby before their
presentation is complete.
Which of the following Control Panel paths should the technician use in
order to prevent this from
occurring?
A. System -> Hardware
B. Power Options -> Power Schemes
C. System -> Advanced -> Performance
D. Power Options -> Hibernate
Answer: B
123A user states their workstation will not reach the login screen. Which
of the following commands
can be used to write a new partition boot sector to the system partition
in the Recovery Console?
A. FIXMBR
B. BOOTCFG
C. FIXBOOT
D. DISKPART
Answer: C
124A user has an LCD and a CRT monitor attached to their workstation. The
colors are slightly off on
the CRT but not the LCD. Which of the following controls should be used
in troubleshooting?
A. Geometry
B. Contrast
C. Brightness
D. Degauss
Answer: D
125A technician installed a second hard drive in a computer. Upon restart,
a message appears
statinG. “primary drive 0 not found. Press F1 to continue. Which of the
following should the
technician check FIRST?
A. That NTLDR and boot.ini are not missing
B. Proper drive installation (e.g. cables/jumpers)
C. If computer can boot into safe mode
D. If the BIOS boot settings are correct
Answer: B
126Which of the following resources is MOST important for accessing remote
virtual environments on
a client machine?
A. Network speed
B. CPU speed
C. High speed memory
D. Drive space
Answer: A
127A user sent an email requesting that a technician check if a computer is
on and connected to the
Internet so the user can login from home. Which of the following
commands in the command
prompt would a technician use to verify if the computer is on and
connected without having to go
to the computer?
A. NSLOOKUP
B. NETSTAT
C. PING
D. IPCONFIG
Answer: C
128A technician recently removed spyware from a computer and now the user
is getting error
messages about system files. Which of the following tools would a
technician use to verify all
system files are intact and in their original versions?
A. Repair Disk
B. SFC
C. FIXMBR
D. ASR
Answer: B
129The computer starts up and runs for less than a minute before shutting
down or locking up. This is
a symptom of:
A. overheating.
B. incompatible RAM.
C. a faulty hard drive.
D. a bad internal USB hub.
Answer: A
130A computer’s time settings reset every time it is unplugged. This is a
symptom of a faulty:
A. memory module.
B. power supply.
C. motherboard.
D. CMOS battery.
Answer: D
131A technician is configuring a PC that will have confidential information
stored on it. To ensure that
only authorized users can access this PC, which of the following should
the technician do? (Select
TWO).
A. Disable the guest account
B. Install antivirus applications
C. Disable DHCP
D. Change the SSID
E. Change the default username
Answer: A,E
132A technician recently installed a new video card in a PC. The PC already
has integrated video on
the motherboard. When the technician turns on the PC, there is no video.
Which of the following is
MOST likely the cause?
A. The motherboard BIOS version is out of date.
B. The incorrect video card drivers are installed.
C. The power connector for the video card is
unplugged.
D. The video card is unsupported by the motherboard.
Answer: C
133Which of the following BEST describes a method for installing an
operating system across the
network?
A. USB 3.0
B. IEEE 1394
C. PXE
D. NTFS
Answer: C
134A technician has been dispatched to a customer site to diagnose an issue
where the computer
turns off intermittently. Upon arriving at the site, the technician
detects a smoke smell coming from
the computer. Which of the following is the BEST solution?
A. Power down the system and replace the CPU.
B. Power down the system and replace the power supply.
C. Install an additional case fan for proper
ventilation.
D. Remove the side panel for proper ventilation.
Answer: B
135A technician has installed several new devices on a computer. The
computer no longer boots
properly, and the technician needs to determine which device driver may
be causing the issue.
Which of the following allows the operating system to run in a limited
capacity with minimal device
drivers loaded?
A. Last known good configuration
B. Recovery console
C. Power shell
D. Safe mode
Answer: D
136Slow system performance may be caused by which of the following?
A. Faulty firewall
B. Viruses
C. Second hard drive
D. Outdated BIOS
Answer: B
137A technician notices that a computer is making a loud clicking noise but
continues to run. System
speed is barely affected, but they cannot access certain drives. These
are the symptoms of which
of the following?
A. Failing second hard drive
B. Failing system hard drive
C. Bad CMOS chip
D. Bad CPU fan
Answer: A
138Which of the following operating systems has a 64-bit version?
A. Windows XP Home
B. Windows XP Media Center
C. Windows 7 Starter
D. Windows XP Professional
Answer: D
139While using an application on a Windows XP desktop PC, a BSOD appears.
Which of the
following should the technician select upon reboot to troubleshoot this
issue?
A. Boot to safe mode
B. Boot to last known good configuration
C. Boot to another OS on a second partition
D. Boot normally
Answer: A
140A technician would like to map a network drive. Which of the following
indicates the correct path
for mapping a network drive?
A. \\share\servername
B. \\username\servername
C. \\password\share
D. \\servername\share
Answer: D
